Welcome to the help area.

Below you will find help on how to use this site, including the checkout process and the customer account area.

How to find a product

You can find your product in a number of different ways:

1) By using the categories on the left
2) By using the search facility at the top of every page
3) By clicking on the 'related products' link that appears on most product descriptions

Adding an item to the basket

Once you have chosen which product you would like, please click 'Add To Basket'.

When you have added an item to the basket you will automatically be taken to the basket page (don't worry, you can still continue shopping for great products). Within the basket page you can increase (or decrease) the amount you would like, remove all together, or proceed to the checkout. If you would like to continue shopping, please use once again the links on the left or the search facility.

Registering

When you have added all the products you would like to the basket and proceeded to the checkout, you will then come to the login page.

If you are a returning customer, simply enter your login details. If you have forgotten your password then we will send you it to your designated email address

If you are a new customer you will need to register.

We appreciate that registering as a customer before you pay can be an annoyance for some people. However we feel that the pros of this far out weigh the cons. For example, once you have registered the first time, you will no longer need to re-enter all the same information such as name and billing/shipping address etc. You simply login as an existing user with the details that you supplied.

You can even get to create your own password. No more having to remember a computer generated one!

The customer account area (My Account)

Within this section you can add a new address, edit an existing address, change your login password and email. You can also change you name and telephone number.

Adding a new address

To add a new address login and click on 'Edit My Account'. You will now be on the page where you can edit your name and password. Scroll down and click on 'Add New Address'. Add a new address and click 'Submit'. The new address will now appear at the bottom of the proceeding page.

You can now continue to checkout.

How to pay

Once you have arrived at the checkout page you will be able to select a card address and also a delivery address. Once you are happy please click 'Please proceed to Payment' where you will be taken to the payment page where you can pay for your items.

Still need help?

Please ring us & we will be happy to help